Ordering Information

SATISFACTION GUARANTEE

Complete satisfaction is our guarantee. If for any reason a selection does not meet your expectations, you may return or exchange it within 90 days of shipment (This does not apply to custom, closeout, or red tag sale items). Please contact us any time prior to returning the merchandise within 90 days of the receipt to obtain a return merchandise authorization number.

WOOD DISCLAIMER

We make every effort to maintain the consistency of our product, but certain wood species may have slight color variations due to naturally occurring differences in the wood.

DAMAGED OR DEFECTIVE PRODUCTS

Post Delivery Damage Discovery

If you realize you received a damaged or defective product after accepting delivery, contact us immediately at 1-800-921-1181 for instructions on returning the damaged/defective item. We will send you a replacement after receiving the damaged or defective product within 15 days of receipt of your order. We will not charge you any additional shipping or handling fees for replacement shipments. For complete instructions on returns, see our returns policy page for full instructions.

ORDER STATUS

Upon completing an order, a verification email will be sent confirming your order has been received. Customers will be notified of all account activities (orders, refunds, tracking, follow-up, etc.) by email. Please be sure to check your email regularly (including your spam folder).

If an action requires immediate contact with a customer or if email contact is unsuccessful, a customer care representative will call the telephone number provided during order entry.

BACKORDERS

Availability

In some instances, products listed online may be temporarily out of stock for which you will be notified. Backordered items will ship as soon as inventory becomes available.

COLLECTIONS

Purchaser agrees to pay all reasonable costs of collection including but not limited to Attorney Fees, Court Costs, Collection Agency Fees and all expenses incurred by the seller to enforce collection of this account in the event of failure of said purchaser to pay this account when due.

MISPRICED PRODUCT POLICY

In the event that an item is accidentally mispriced on our website, we reserve the right to cancel any orders or sales made at the incorrect price. If an order or sale is cancelled due to a mispriced item, we will notify you as soon as possible and provide you with a full refund. We apologize for any inconvenience this may cause. If you have any questions or concerns about a mispriced item, please contact us using the information provided in the "Contact Us" section of our website. Please note that, in accordance with the terms and conditions of our website, we reserve the right to cancel any order or sale at any time and for any reason. This includes, but is not limited to, errors in pricing, availability, or payment processing.

PROMOTIONAL GIFT WITH PURCHASE

Offer must be added to shopping cart prior to checkout. Minimum qualifying dollar amount must be met in shopping cart subtotal; offer value, taxes and additional discounts, if applicable, are excluded from eligibility. Offer will be shipped in with items from online order. If items purchased are on backorder, offer will be shipped when items become available. All in-stock orders will ship Monday-Friday, except during select holiday, then orders will be shipped on the following business day.

Offer value is subject to return adjustment: if items from qualifying order are returned, canceled or exchanged, the offer’s value will be deducted from the refund amount if not returned or if order amount falls below the minimum eligibility amount. Excludes custom orders, specializations, previous purchases, will not be applied to balances, or gift card purchases. Single-use offer. Limit 1 per transaction. While supplies last. No substitutions or rainchecks will be permitted. Orders shipping outside of the US may not be eligible for free gift. Other restrictions may apply. Offer can be discontinued at discretion of Hangers.com without notice.